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Tom O'Malley
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Building a Winning Business Case
An effective business case clearly communicates an opportunity (problem) for change (modernizatio...
Defining the Business Case
The primary aim of a business case is to provide information on the benefits, investment (in time...
Defining Modernization Outcomes
Modernization is not always about cost savings or cost avoidance. In fact, agencies can often suf...
Defining Modernization Outputs
Generally, outputs related to improved human resource productivity might include decreased proces...
Building the Case for HR Modernization
The purpose of the Federal Human Resources Modernization Business Case Playbook is to help users ...
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SAPOC Leadership Playbook
Using this Document The SAPOC Playbook will be maintained as an online resource and updated in co...
Human Resources Modernization
Modernization may be defined quite simply as an improvement that makes a business more efficient....
Digital Services Playbook
The American people expect to interact with government through digital channels such as websites,...
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