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The American people expect to interact with government through digital channels such as websites, email, and mobile applications. By building digital services that meet their needs, we can make the delivery of our policy and programs more effective. Today, to...

Modernization may be defined quite simply as an improvement that makes a business more efficient. This can be accomplished by replacing or upgrading out of date skills, processes, or technologies. For the purposes of this playbook, modernization is defined as,...

Using this Document The SAPOC Playbook will be maintained as an online resource and updated in coordination with members of the shared services community, inviting contributors from Federal agencies, QSMO, Unified Shared Services Management, and the Shared Ser...