SAPOC Leadership Playbook

Using this Document 
The SAPOC Playbook will be maintained as an online resource and updated in coordination with members of the shared services community, inviting contributors from Federal agencies, QSMO, Unified Shared Services Management, and the Shared Services Leadership Coalition (SSLC) Federal Shared Services Playbook Working Group. 

This Playbook should enhance effective cross-agency performances within the evolving role of Senior Accountable Point of Contact (SAPOC) for Agency Shared Service initiatives as created under OMB Memorandum M-19-16, Centralized Mission Support Capabilities for the Federal Government.

This Playbook seeks to provide guidance to Agency leaders in the development, evolution, and evaluation of the qualifications, skills, and experiences required of an effective SAPOC.
Further, this Playbook may serve to better inform future SAPOC candidates of the expectations, reporting structures, roles, duties, and responsibilities of this important assignment. 

This Playbook does not establish or alter any existing policies or directives issued by any government agency or regulatory body. The following series of Plays should serve as a resource to aid SAPOCs, and their peers in Agency leadership, on their aligned missions for continuous business process optimization wherever feasible. 

Before proceeding! Please take time to familiarize yourself with the SAPOC role as currently mandated by OMB M-19-16 and look for future updates to recommended reading here.

See the Plays