Skip to main content

Systems-Focused Shared Services

Removal of redundancies, sunsetting, and or consolidation of existing legacy systems may be of critical importance in your Agency. Evolving requirements, legislation, and guidelines can impact legacy systems, such as the impact of future FedRAMP requirements for legacy or agency-developed systems. End of life scenarios will require executive buy in, analysis, planning, financial, advisory, and technical resources.

Key Questions
  1. Do I understand the 5 year Shared Service Systems game plan for each major line of business? Have we prioritized our systems for modernization? Do we have accountable project leads assigned to each line of business?
  2. Have the line of business leaders established short and long term goals and objectives for system-related process improvements?
  3. Do you have an active role in coaching, reviewing, and advising the project leads on optimization initiatives?
  4. What resources, including financial, human, and technological, are required to support the implementation of system-related shared service initiatives?
  5. Does my agency support collaborative and transparent visibility into the status of current and planned task-based optimization projects?
  6. Is my Agency actively engaged with cross-agency coordination of resources, best practices, and vetted solutions available through GSA MAS Awards and each of the government-wide Quality Service Management Offices (QSMO)? Which lines of business are impacted? Which lines of business should be more involved?
Checklist

  • Coordinate with leaders across major lines of business to coach and develop their plans. Track your contacts and progress with the SAPOC Toolset here.

  • Assess readiness. See the SAPOC Toolset here.

  • Develop and utilize Agency preferred project management methodologies to oversee system-related shared service initiatives for all FIBF lines of business. See Methodologies here

  • Ensure Shared Service initiatives align with measurable and realistic goals and objectives. Track your contacts and progress with the SAPOC Toolset here.

  • Validate business case and budget plans. See Methodologies here

  • Review Marketplace listings for currently available QSMO approved solutions.

  • Default to open access, transparent and collaborative oversight and reporting on the status of current legacy systems-related processes and their respective optimization plans. Control and provide access to collaborators in your dedicated Agency Playbook here.

  • Reward, promote and share successes on an inter-agency and public basis.

Back to top