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Systems-Focused Shared Services
Removal of redundancies, sunsetting, and or consolidation of existing legacy systems may be of cr...
Task-Centered Shared Services
Task optimizations are your best opportunity to quickly make progress and gain support for Shared...
Embracing the SAPOC Leadership Role
You are currently assigned, or planning your upcoming performance, in one of the most exciting an...
Assessing, Acquiring, and Deploying Resources
A SAPOC succeeds by leveraging all available resources at their disposal to drive success in mana...
Thriving Versus Surviving
Your world is largely dictated by how you view it. Creativity, vision, possibilities, and opportu...
The Introspective SAPOC
An introspective SAPOC is one who consistently engages in self-reflection and self-assessment to ...
Leveraging the SAPOC Ecosystem
You can leverage the SAPOC ecosystem as a powerful tool to drive success in managing Shared Servi...
Managing Agency Goals & Objectives
Leading, influencing and advising your Agency’s Shared Service efforts across all major lines of ...
Innovation is a Team Sport
Forming and developing a winning team as a SAPOC is essential for effectively driving shared serv...
Building a Winning Business Case
An effective business case clearly communicates an opportunity (problem) for change (modernizatio...
Defining the Business Case
The primary aim of a business case is to provide information on the benefits, investment (in time...
Defining Modernization Outputs
Generally, outputs related to improved human resource productivity might include decreased proces...
Defining Modernization Outcomes
Modernization is not always about cost savings or cost avoidance. In fact, agencies can often suf...
Building the Case for HR Modernization
The purpose of the Federal Human Resources Modernization Business Case Playbook is to help users ...
Default to Open
When we collaborate in the open and publish our data publicly, we can improve Government together...
Use Data to Drive Decisions
At every stage of a project, we should measure how well our service is working for our users. Thi...
Manage Security and Privacy through Reusable Processes
Our digital services have to protect sensitive information and keep systems secure. This is typic...
Automate Testing and Deployments
Today, developers write automated scripts that can verify thousands of scenarios in minutes and t...
Deploy in a Flexible Hosting Environment
Our services should be deployed on flexible infrastructure, where resources can be provisioned in...
Choose a Modern Technology Stack
The technology decisions we make need to enable development teams to work efficiently and enable ...